How can we help?

Can’t sign in?

Use the same email address or sign-in method you used to create your account. For email sign-in, check the address for a typo and look in your junk, spam and other inbox folders.

If a code has expired or does not work, request a fresh code and enter only the newest one. If no email arrives, wait at least a minute before trying again. You can stay signed in on your phone and computer at the same time.

Help while signed in

Open Settings → Help & support to send a request and read replies. Include what happened and the approximate time. Never send passwords, login codes, passports or payment-card details.

Missing a trip?

Check that you used the same account on both devices. Reconnect to the internet and check the save status on the original device. Keep any device-only copy until your account copy is verified. Use Trip options → Download trip to keep a personal backup.

Photos and documents

You can choose or take a photo while creating a share card. Clareiti processes it on your device and does not save the photo to your account. Save or share the image before closing the card editor. You can import an itinerary screenshot to extract trip details. Do not upload passports, licences or other identity documents.

Report a concern

Use Help & support to report suspected account misuse or prohibited content. Describe the concern and include the trip or share link if relevant. Do not download or forward suspected illegal material.

Bring your existing plan

Choose Bring an existing plan from My trips. Copy the import prompt into your existing AI conversation, then paste the JSON reply into Clareiti. You can also paste itinerary text or read an itinerary screenshot. Review dates and details before importing. Imports create a new trip and leave your current trips intact.

Refine without starting over

In Clare, select the days you want to change, up to three at once. Keep unchanged protects a generated activity. Existing bookings and manual activities are preserved. Review the proposal before adding it, or choose Back to my answers. Save & exit returns to My trips.

Reminders and sharing

Use Notifications and Settings to choose updates, schedule a reminder or enable browser notifications on supported devices. Delivery can be delayed; use a dedicated alarm for critical departures.

Share trip controls access for fellow travellers. Share public highlights creates a separate, limited outline after you approve exactly what others will see. Manage and revoke these links in Settings.